Frequently Asked Questions
ORDER & PAYMENT
We have all gourmet, gifts and hampers ready in our stores in Medan. You may place your order via:
Hotline +6281 1604 3018
or directly visit one of our stores in Medan.
If you are ordering through our website www.HarperAndCordon.com, please select your desired products and click "Add to cart". Once you have made your selection and added everything to your cart, you can follow the next steps to confirm your order by clicking "Checkout". Please list your full name, contact number, email, shipping options*, address, and any special requests such as greetings or the date and time you requested the gourmets to be shipped.
After your order has been placed, full payment is to be paid directly to us by credit card (via Doku payment gateway) or bank transfer to:
BCA - Bank Central Asia
8250055448 / Howard Chandra
*/we can only ship to a single address. Unfortunately, we are not able to ship to multiple addresses for the same order. If you require shipping to a few different addresses, you will need to place two or more separate orders.
We will dispatch your order the next working day after we received your order and full payment.
Please note that we only use JNE YES or JNE REG courier service on all our nationwide shipping (unless stated otherwise).
H&CO takes no responsibility for the melted product in remote destinations, however, we take all measures to ensure this does not happen. We take great care with the shipping of your order to ensure that it arrives in optimal condition. To ensure that your order does not get too hot, we use thermally insulated packagings with a hard corrugated box.
If you have received a valid promotional code, you can enter it when you are reviewing your order on your Shopping Cart. At this stage, a box will appear at the bottom right with the words ‘Discount Coupon Code’. Fill in your valid promotional code and click ‘Update’.
DELIVERY & PICKUP SERVICE
We deliver around Medan city area with a delivery charge of IDR 30,000 per trip per address (flat-rate) and we do deliveries from 10.00 – 18.00 daily. Complimentary delivery is available for purchase over IDR 800,000 (for one address).
For delivery, please provide us with the recipient’s name, full address and contact number for smooth delivery. We will try our best to fulfil delivery on time, but we cannot guarantee due to unforeseen condition such as weather and traffic.
Transportation & Care for Pick-up (For Medan City area)
it is important to remember that all hampers are very delicate and fragile. To avoid any damage during transportation, we recommend that you keep your boxes flat at all times and avoid placing under the sunlight. The floor or boot of your car is the best place, never on the back seat. Please ensure your boxes are secure and will not slide around.
Please note that once your hampers and cakes are in your care, it is important to follow these instructions as we will not take any responsibility for any damage incurred after you pick up the hampers and cakes.
STORAGE & SHELF LIFE
We recommend you to store the perishable products in the fridge and the hamper in a cool and dry place. All our products have a short shelf life. For dry gourmet goods, please refer to the “best before” dates at the back of each gourmet.
CORPORATE & CUSTOMIZE BRANDING
We accept custom corporate gift boxes and hampers for a minimum order of 50 pieces and above. Please consult with one of our staffs and allow at least 14 days notice before delivery or pick up.
ALLERGIES & INTOLERANCE
Please be advised that due to the warnings on some ingredients used at our kitchen, there may be traces of nuts, soy, dairy and wheat products in all our products.